Brio is here to answer any questions you have about promotional products, but here are some questions we get a lot.
The following list includes some of the most common acceptable vector file formats. Note: files must be in native vector format and have all text converted to vector outlines.
.AI (Adobe Illustrator)
What is “native vector” format?
“Native vector” refers to any file created and saved in a vector art program such as CorelDraw or Adobe Illustrator that does not include imported bitmap/raster images. File formats like .jpg, .gif, and .png are considered “raster” or “bitmap” file formats—static pixel grids—and are not generally suitable for the color separations required by high quality screen printing. Vector images on the other hand, are mathematically generated shapes and lines that can be separated and scaled as needed.
Don’t have the required format for your artwork or are unsure? Provide us with what you have and we can make an assessment and go from there. Should the need arise for a conversion or further design, our design work is free for the first 15 minutes and $50/hour after that.
We want you to be happy with your purchase. We will do everything we can to make sure your order is accurate.
While custom-decorated items are non-returnable; if an error has been made or a product defect exists, we’re as anxious as you are to make it right. Contact us ASAP so we may provide immediate attention.
ALL SALES ARE FINAL
To return a defective product or to apply for a product exchange:
- The customer MUST contact us for a Return Merchandise Authorization (RMA) number prior to returning any merchandise
- You must provide a digital image of any damaged or defective merchandise
- The RMA number MUST be visible on the shipping label of the returned item
- On items deemed defective, or if there was an error made by us on your original order, Brio will arrange for shipping back to our company on our account
To protect the privacy of all visitors to this website, all personal information about individual users (name, address, email address, credit card numbers) is confidential and is used only to fulfill orders from this site.
Disclosures & Copyrights
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This site is created and controlled by Brio Promotions. We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any time.